Privacy Policy

Last Updated: March 24, 2026

1. Introduction

At MLAD.ai (operated by Virt-X Pty Ltd, ACN 607 918 016), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI development learning platform.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have any questions, please contact us using the details at the bottom of this page.

2. Information We Collect

We only collect information necessary to provide you with our educational services:

• Account Information: Name, email address, and encrypted password
• Learning Data: Evidence events, progress across quests and the codex, and completion status
• Payment Information: Handled exclusively by Stripe. We only store minimal transaction references, never full card details.
• Usage Information: How you interact with our platform to improve your experience

3. How We Use Your Information

We use your information only for purposes you would reasonably expect:

• Delivering Education: Providing access to platform content and tracking your progress
• Account Management: Creating and maintaining your account
• Payment Processing: Working with Stripe to process payments securely
• Communication: Sending emails based on your notification preferences (see Section 7 below)
• Security: Protecting your account and our platform from fraud

4. Data Security

We implement multiple layers of security to protect your personal information:

• Encryption: All passwords are encrypted using industry-standard hashing algorithms
• Secure Transmission: All data uses HTTPS/TLS encryption
• Access Controls: Strict internal access controls limit who can view your data
• Secure Payments: All payment information is handled by Stripe, a PCI-DSS Level 1 certified provider

5. Data Sharing

We only share your information in these limited circumstances:

• Stripe: For payment processing only
• Essential Service Providers: Such as email delivery and hosting, bound by data protection agreements
• Legal Requirements: If required by law or court order

6. Cookies

We use cookies to:

• Essential Cookies: Keep you logged in and maintain security (required)
• Preference Cookies: Remember your settings like theme and font size
• Analytics Cookies: Help us understand how you use the platform to improve it

7. Email Communications

We send emails in three categories, each controlled independently:

• Announcements: Platform updates, new content, and feature releases
• Engagement: Practice reminders, streak updates, and progress milestones
• Referrals: Notifications when someone uses your referral link

All three are enabled by default when you create an account. You can change your preferences at any time in your notification settings. Changes take effect immediately.

Every marketing email includes a one-click unsubscribe link that works without logging in. Your email address is never shared with other users or third parties for marketing purposes. Emails are delivered via a third-party provider bound by data protection agreements.

8. Your Rights

You have important rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct your information through account settings
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information within 90 days, except where legally required to retain certain data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the date at the top and notify you via email if you have an account.

11. Complaints

If you have concerns about how we handle your personal information:

1. Contact Us First: Email us at [email protected]. We will respond within 30 days.
2. Australian Residents: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

12. Contact Information

If you have questions about this Privacy Policy, please contact us: